Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled if products are delivered at transport company, and you may need to wait until you receive the merchandise in order to return it.



Product Return Time its 15 days from the day you receive the product

You can return back products with transport company that we have agreement. For this you will receive information with Email

You can not return products which are 1 time usable or products that have short date of expiration.

You can return the products that you dont like but you can’t return products that you have used. Used products, washed products and damaged products you can not return. Your merchandise must be unused and in the same condition that you received it and must be in the original packaging.


Free shipping and free Return will gain all orders over 1500 den!

Fair Usage Rule mean if you buy 1500 den product than you return back some of them and your total of order go below 1500 den than you will be charged for shipping and return.

Steps how to Start Return process:

  1. At Bifeks page go to My Account than click on Orders
  2. At your orders you will see at Action Part click on View
  3. You will see Return button click on it
  4. Write which products are going to be returned
  5. Write Reason why you want to return
  6. Click on return
  7. Your will receive information email
  8. Take a not of your return code
  9. Put the products and invoice in package
  10. Return with Transport company


Product refund time its like below:

  1. When we receive the product there is process of control if returned products are appropriate to return condition.
  2. If products are appropriate to return condition we will return your money between 2-10 days
  3. If products are not appropriate with return condition we will return the product to your address

When we return money to your back account credit or debit card you will receive email from us.


If you do not comply with any of the above conditions, We reserve the right to refuse the return, or to impose different or additional conditions.